Shipping policy

1. Order Processing & Production Times

All of our products are made-to-order and custom fabricated right here in our workshop. Because we prioritize the highest quality and smoothest retail-ready finish on every item, products are not sitting pre-packaged on warehouse shelves.

  • Standard Production Window: Please allow 3 to 5 business days for fabrication, quality control, and safe packaging before your order officially ships.

  • Peak Season / High Volume: During seasonal volume spikes, production times may extend slightly to 5–7 business days. If there is an unexpected or significant delay in the fabrication of your order, we will contact you directly via email.

  • Business Days: Processing and shipping operations run Monday through Friday, excluding standard US federal holidays.

2. Shipping Methods & Domestic Delivery Estimates

We ship to locations across the United States. Once your order finishes the fabrication phase and leaves our workshop, transit times depend entirely on the carrier option selected at checkout:

  • Standard Shipping: Estimated 3 to 5 business days in transit.

Please note: Transit timelines are estimates provided directly by the shipping carriers (USPS, UPS, or FedEx) and do not include our initial 3–5 day internal workshop production window.

3. Rates, Packaging, & Quantity Bundles

Shipping charges for your order are calculated dynamically at checkout based on total weight and destination.

To ensure pristine transit conditions, our products are engineered to ship securely as individual items or in sets of 2 using heavy-duty packaging materials designed to prevent surface scuffs, layer compression, or structural impacts during travel. If you purchase multiple sets or a larger combination of individual items in a single transaction, items may arrive bundled together or split across multiple tracking numbers to protect their structural integrity.

4. Tracking & Delivery Confirmation

The moment your package is packed, labeled, and scanned into the carrier's system, an automated notification will be delivered to the email address associated with your order. This notification will include a direct tracking link. Please allow up to 24–48 hours for the carrier to update initial status scans on their tracking pages.

5. Missing, Stolen, or Delayed Packages

Once a package transfers into the physical possession of the shipping carrier, transit anomalies can occasionally occur. We are fully committed to helping you locate your order, but please observe the following guidelines:

  • Incorrect Address Inputs: The buyer is responsible for providing an accurate, deliverable shipping address at checkout. If a package is returned to our workshop due to an incorrect or incomplete address provided by the customer, the buyer will be responsible for the secondary shipping costs to re-route the delivery.

  • Marked "Delivered" But Missing: If your tracking details state your package was delivered but you cannot locate it, please check with family members, neighbors, side doors, or your local delivery driver. Often, carriers scan items a day early. If 3 full business days pass post-delivery stamp without arrival, please reach out to us so we can assist you in filing an official carrier investigation.

6. Damages During Transit

We take immense pride in our rugged packaging standards. However, if your order arrives physically broken, warped, or damaged due to rough transit conditions, please notify us within 48 hours of delivery.

To process a replacement or resolution, please contact us with your order number and clear photos of both the damaged product and the exterior shipping box/packaging.